Clear Terms. No Surprises.

VERSION 1.0 · SEPTEMBER 24, 2026

IT Support Service Agreement

Important: This agreement is intended as a practical service agreement for Polished Tech LLC and should be reviewed by a Florida attorney before you rely on it as legal advice or for unusual/high-risk engagements.

1. Services & Authorization

You authorize Polished Tech LLC (“Polished Tech”) to diagnose, configure, install, repair, troubleshoot, maintain, or otherwise provide the technology services you request for devices, software, accounts, networks, and systems that you own or are authorized to manage. For business systems, you represent that you have authority to authorize Polished Tech's access and work.

2. Standard Rates

Onsite IT Support: $125 per hour with a one-hour minimum, then billed in 15-minute increments.

Remote IT Support: $125 per hour with a 30-minute minimum, then billed in 15-minute increments.

Small Business IT Support: $125 per hour unless a separate written quote or service arrangement is accepted.

Local travel is included. Travel charges may apply to extended-area onsite appointments and will be disclosed for approval before the appointment. Parts, hardware, software, subscriptions, licenses, shipping, and third-party services are not included unless specifically stated.

3. Estimates & Additional Authorization

Services are billed for actual time worked unless Polished Tech provides a flat-rate quote in writing. Estimates are not guarantees of final time or cost. If work is likely to substantially exceed the expected scope, Polished Tech may pause and request additional approval before continuing. Purchases of parts, software, licenses, or other third-party products require customer approval unless already included in an accepted quote.

4. Payment

Payment is due as stated on the applicable invoice or payment request. Polished Tech may require payment, a deposit, or authorization before beginning or continuing work. Customers may pay through Polished Tech's secure Square payment link or another agreed payment method.

5. Cancellations & No-Shows

Onsite appointments canceled or rescheduled at least 24 hours in advance have no cancellation fee. Cancellations with less than 24 hours' notice may incur a $62.50 fee. An onsite no-show, or an appointment where Polished Tech has traveled to the location but cannot perform the scheduled work because the customer is unavailable, may incur a $125 fee. Polished Tech may waive a cancellation fee at its discretion for emergencies or circumstances beyond the customer's reasonable control.

6. Backups & Data

Technology work can involve inherent risks, including unexpected hardware failure, software corruption, data loss, configuration changes, or incompatibility. You are responsible for maintaining current backups of important data before service begins. If you need help creating a backup, tell Polished Tech before work begins. Polished Tech will use reasonable care but cannot guarantee against loss of data or failure of pre-existing hardware, software, or storage media.

7. Passwords, Accounts & Remote Access

You may authorize Polished Tech to access devices, accounts, or systems as reasonably necessary to perform requested services. Do not send passwords, PINs, recovery codes, or other sensitive credentials through the website support form. When remote support is used, you authorize the temporary remote connection necessary to perform the requested work. You remain responsible for account ownership, licensing, and permissions.

8. Third-Party Products & Services

Polished Tech may assist with products and services provided by third parties, including Microsoft, internet providers, hardware manufacturers, software vendors, cloud providers, and other technology companies. Those products and services remain subject to their providers' terms, availability, warranties, security, and performance. Polished Tech does not control or guarantee third-party services.

9. No Guarantee of Repair

Polished Tech will use reasonable professional efforts to diagnose and resolve technology issues, but not every problem can be repaired or resolved. Some devices or systems may require replacement, vendor support, data recovery specialists, manufacturer repair, or services outside Polished Tech's scope.

10. Privacy & Confidentiality

Polished Tech will make reasonable efforts to respect the confidentiality of customer information encountered while providing services and will access information only as reasonably necessary to perform the requested work. Customers should avoid providing access to information that is not necessary for the service.

11. Security Scope

Unless separately agreed in writing, Polished Tech provides general IT support and does not provide managed cybersecurity monitoring, penetration testing, regulatory compliance certification, incident-response guarantees, or continuous security services. Recommendations or assistance involving antivirus, account security, backups, updates, or device settings do not constitute a guarantee that a system will be immune from compromise, malware, data loss, or other security incidents.

12. Limitation of Responsibility

To the extent permitted by applicable law, Polished Tech is not responsible for indirect, incidental, special, or consequential losses arising from pre-existing conditions, hardware or software failure, third-party services, loss of data, loss of business, or circumstances outside Polished Tech's reasonable control. Nothing in this agreement excludes liability that cannot legally be limited or excluded.

13. Florida Law

This agreement is governed by applicable Florida law. If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

14. Electronic Acceptance

By submitting the acceptance form below, you confirm that you have read this agreement, understand the applicable pricing, and electronically agree to these terms. Electronic acceptance is intended to have the same effect as a handwritten signature to the extent permitted by applicable law.